Complaint? Competent and prompt

All products in our offer are covered by the manufacturer’s warranty period. If you need to repair or refurbish your equipment, simply use our contact form or call our customer service department.

File a complaint

1. Complaint form

Download the complaint form and send it to or use the form below

2. Processing

processing claims concerning Plastrol products takes up to 14 business days and distributed goods - 30 business days

3. Decision

After a specified period of time, we will inform you of the acceptance or refusal of the complaint and provide information on the next steps.

File a complaint

    Type of form*

    Provide details of your order:

    Attach files:
    Remember to add required documents


    The basis for the complaint procedure is the correct completion of all the following information and the attachment of the necessary documentation:

    1. order/invoice number
    2. specifying the product index or item on the invoice/order
    3. a picture of the goods being complained about and the defect

    Available forms

    The form may be submitted:

    • by e-mail,
    • by mail to the address given


    Click here to download a printable version of the form, and then send the completed document by registered letter